County of Roanoke - Taking Service & Efficiency to a Higher Level

The County of Roanoke is dedicated to promoting a high quality of life and ample opportunity for over 90,000 residents. Like many clients, they came to Velocity with a host of challenges. Through the help of Velocity On-Demand™, we were able to help them take their service and efficiency to a whole new level by providing solutions that simply work.

Challenges

Time, Budget & Staffing Constraints

• Maintenance of the Lawson applications took focus from strategic projects
• Lack of knowledge required research to enable new capabilities
• Cost and effort was needed to maintain current releases of technologies
• Changing technical requirements were difficult to budget for and coordinate

Solutions

A Holistic Approach

By choosing Velocity On-Demand™ managed services, we were able to fully outsource the operation of the Lawson Software applications. Migration into the Velocity datacenter was streamlined and accomplished multiple goals, including an upgrade to 9.0 and the implementation of a new module. An important decision factor for the county was the ability for a single provider to manage and support all aspects of Lawson. As a certified partner for hosting and services, Velocity provided a holistic solution that addressed all of their business issues.

Under a single Service Level Agreement (SLA), the county depends on Velocity to manage the current environment, perform all upgrades and maintenance, provide 24/7 service desk support as well as address all current and future technologies of Lawson.

Results

Back to Focusing on Business

• The County of Roanoke has experienced significantly better support and attention
• The SLA with Velocity gives the county the contractual security regarding system response and up time
• Not having to focus on updates allows personnel to focus on more strategic initiatives
• Accessing the consulting and functional support resources produces greater value in investments in applications already owned by the county
• Several key users have access to support without going to upper management
• Lawson Operations budgetary control is achieved through a single, monthly fee