Delivering Solutions

As the leading provider of managed services for Lawson Software enterprise application customers, we minimize the disruptions of continual software upgrades and refocus your financial, IT, and human resources on driving your core business objectives.

Velocity On-Demand™ is a certified hosting solution for Lawson and Kronos customers that provides unequaled Carrier Class accessibility, security, and reliability. Unlike other available Lawson hosting solutions, Velocity On-Demand™ eliminates software upgrades and the disruptions, extra costs and complications that go with them.

Velocity On-Demand™ -- It Simply Works.

Hardware Services

The services provided to support the hardware configuration include procurement, installation, testing and maintenance of all servers related to the processing environment. An on-site inventory of spare parts and service contracts with hardware suppliers will serve to speed the repair time in the event of equipment failure.

Operating System & Database Services

Support includes maintenance, monitoring and tuning of the environment to insure optimal performance.

Backup & Tape Retention

Velocity backup and restoration systems include fiber-attached robotic tape libraries, a separate backup network for performing network backups, and servers and software for administering the backup environment. Velocity uses an off-site tape vault service for storage of backup media in a secure environment.

Continuity & Disaster Recovery

We are committed to providing consistent service by implementing extensive preventive measures included in our disaster recovery plan. Our disaster recovery plan is designed to cover all possible scenarios, from power loss and CPU failure, to catastrophic destruction of the data center.

Technical Service Desk 

A 24x7 Technical Service Desk is provided to all Velocity Managed Services clients.

Functional Service Desk

Velocity's Functional Support Service allows client access to expert Lawson resources that can answer question and make recommendations on how to best utilize the features and functionality of your Lawson applications.

Software Patch Management

Lawson provides patches in the form of cyclical updates, service packs, and critical transfer packs and updates to its clients under maintenance contracts. Many other third party software products will follow similar practices with respect to patches. The Velocity On-Demand™ solution includes a Software Upgrade Patch ("SUP") process. This process is designed to keep your software versions current and simplify the maintenance of your system.
Software Upgrade Management